Dialora.ai
What if your call centre could handle multiple calls at once, operate 24/7, and never miss a beat?
This time it’s not humans but AI voice agents.
Imagine you just created an agent that transformed and paved the way for futuristic voice assistants that can converse and operate in the customer support industry by providing interpersonal conversations in a more advanced way by providing solutions, cost cuttings, and saving time by changing the way how entrepreneurs should think.
AI Voice Assistants
Ready For Your Customers’ Problems
Businesses are constantly under pressure to seek ways to reduce operational costs and optimize business processes.The same seemed to happen with enterprises that specialize in BPOs or customer support-related activities, catering to this need where the time, efforts, and involvement of the enterprise were included.
We decided to develop an AI-based voice assistant aimed specifically at enhancing customer support functions across various sectors. This innovative solution can address the challenges of hiring, training, and retaining human, AI agents while providing an efficient and customizable alternative for businesses worldwide.
The Challenges
of Traditional Customer Support
High Operational Costs
Back and forth of hiring, training, & sustaining human agents is expensive, often incurring costs related to salaries, training programs, & employee turnover.
Time Consumption
Onboarding processes can be lengthy, delaying the time it takes to provide effective customer service.
Human Dependency
Heavy reliance on human agents has led to inconsistencies in service quality and availability.
Scalability Issues
As businesses evolve and expand, scaling customer support operations can be cumbersome and resource-intensive.
Codiste’s Solution
Our AI-based voice assistants mitigate the highlighted challenges by providing a solution that is scalable, cost-effective, and easily customized.
Cost Reduction
Elimination of hiring costs associated with human agents. Reduced training and onboarding expenses as the AI voice assistant can be programmed with pre-defined processes and templates.
Customization
Users can tailor the assistant to meet specific business and industry requirements. The platform provides pre-defined templates for various sectors while allowing extensive customization.
Voice Flexibility
AI voice assistant supports multiple voice patterns & regional dialects, ensuring a natural & relatable interaction. This adaptability enhances the user experience & increases engagement.
USP’s of Dialora
Inbound and Outbound Capabilities
Dialora’s voice assistant can handle inbound and outbound queries or calls, solidifying its versatility for customer engagement and support
Supports Knowledge Base (KB) Systems
The most fascinating part of this integration is, how easily Dialora can be integrated into your current systems all because of its ability to support KB systems.
Technology Stack
DEEP LEARNING
PRISMA
SUPABASE
TWILIO
DEEPGRAM
ELEVEN LABS
PLAY HT
PIPEDRIVE
MAKE.com
ZAPPIER
TAILWIND
OpenAI
Python
Node
ReactJs
NestJs
Technical Implementations
Machine Learning
The ability to continuously learn, adapt and evolve allows this voice assistant to improvise its responses over time by analyzing interactions and customer feedback.
Natural Language Processing
Our AI voice agent employs the modern evolved NLP algorithms that can understand and respond to inquiries accurately.
Integration APIs
The ease with which Dialora’s voice assistant can be integrated with existing CRM systems and other platforms is unmatched providing a smooth transition into current workflows.
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Large Language Models (LLMs)
Our voice assistant can generate contextually relevant responses, improve the quality of interactions and enable more natural conversations with users, leveraging LLM’s
Voice Synthesizer
Our systems employ advanced voice synthesizers that engage and create natural speech, enhancing user experience and interactions across various applications.
Voice Transcriber
Dialora's voice transcribers can accurately convert human spoken language into text, ensuring precise accessibility and documentation for diverse organisational needs.
Public Sector Applications
Dialora can effectively serve various public sectors, including:
Healthcare
Handling and assisting patients with healthcare inquiries, scheduling appointments, and allowing follow-up calls to improve patient engagement.
Finance & Banking
General customer queries related to their personal account information, banking transactions, & loan applications can all be handled.
Telecommunications
Addressing the customer service concerns and further troubleshooting the issues, escalating, alleviating and facilitating service changes.
Government Services
Providing information related to public services, addressing citizen inquiries, and facilitating appointments for various government agencies.
Value & ROI for Investing
Implementing Dialora in your business operations can offer a significant value addition and much better ROI.
Cost Savings
Businesses that implemented Dialora’s voice agents saved up to 35-60% in operational costs associated with customer support by reducing reliance on human agents.
Elevated Performance
Dialora’s voice assistants can handle numerous inquiries with ease, simultaneously leading to reduced waiting times and greater customer satisfaction.
Scalability
Businesses can easily scale up with their requirements, allowing an expansion to their customer support arsenal without the need for additional hiring.
Why Dialora
Dialora’s take on revolutionising is, how the customer support landscape is and how it can be further revamped by providing a cost-efficient and customizable solution for businesses globally. This reduces the dependency on human agents and streamlines processes, so enterprises can better their efficiency and focus on delivering value to their customers. With the ability to adapt to diverse industries and requirements, our AI-based voice assistant excels itself as pivotal as one can be for futuristic customer engagement.
Our Feedback!
Vai Gupta
CTO & Co-Founder | The Real Estate Investment platform
They truly do everything up to a very high standard. Codiste pvt ltd has successfully delivered a functional app praised in many publications for its neatness and speed. They have frequently communicated via Slack and managed the project efficiently using Jira. Their extensive knowledge and humble attitude have been hallmarks of their work.
Gavin Langston II
CEO | DiveWallet
I am pleased to say that working with Codiste has been a positive experience for our community. The project is now complete and the feedback we have received on the platform has been overwhelmingly positive. Throughout the project, the team maintained open communication lines regularly updating us on progress and following the agreed timeline. They delivered an app with impressive functionalities and accepted every challenge we gave them. Overall we are satisfied with the outcome.
Annemarie Maidment
CEO | Medizen App
Codiste pvt ltd delivered the project within the given timeline and budget. Their communication and collaboration were outstanding using Slack Lucidhart and Miro. The team was reliable well-organized and proactive.
Zushan Hashmi
CoFounder | Ninza NFT
They communicated clearly and outlined the product roadmap for us. It has been very easy to work with them. Made us profitable on NFT Marketplace that made an amazing journey.
Michael Lawton
Founder | ML Estimation
They communicate clearly and outline the product roadmap for us. It has been very easy to work with them. Made us profitaable on NFT Marketplace and which made amazing journey.
Isla Munro-Hochmayr
Founder | FTW Dao
Codiste Team was very much helpful and they went detailed oriented and successfully launched our venture investment platform which helped us to achieve to raise initial fund through NFT selling team has gone above and beyond with all suggetions with their expertise Highly recommended for Blockchain professional studio.
Patrick Riley
CEO | Apollo
Codiste dedication goes beyond delivering the product; they are involved in the entire process from concept to final product as Multichain Decentralised Crypto Launchpad No Code Token creator DEX and even in presenting to potential customers. Their flexibility and instant communication through Slack make them an indispensable part of my team.
Morris Lee
Founder | Area Company LLC
Working with Nishant & Codiste Team was super productive, the team is technical, easy to communicate with, and very professional. Highly recommended.
Naga Samineni
Co-Founder | MetaKeep
Nishant & Codiste Team has worked with our team on Blockchain and it was a great experience. They helped our customers with Web3 wallet integration. We have partnered with Codiste Team for long term now and they're a great and highly techical team to be a strategic partner with. Highly recommended for Blockchain development.
Sofiane Bennacer
Founder | The Scribbled Lab
100% satisfaction rate. That is what I get partnering with Codiste. They delivered our MVP in just 8 weeks, with dedicated support and communication. This makes them an invaluable ally for anyone seeking AI solutions.
Abolade Olusanya
Founder | CRM Growth
What sets Codiste apart is their ability to understand complex requirements and deliver tailored solutions that drive real results. They were always prompt, communicative, and transparent throughout the project, which made the entire process seamless and stress-free.
Shelle Fantastic
Head of Sale | Corum8
Blockchain, AI service from Nishant & Codiste Team it was productive, Team Technical knowledge on Blockchain, AI and domain expertise for Healthcare and Sportstech is commendable. i was more than happy to work with a very calm and enthusiastic team.
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